AI-Powered ITSM - Elevating Service Delivery and Talent Strategies
Experience the latest AI innovations, connect with industry leaders, and gain performance-elevating insights in Malaysia!
- 31st July 2025
- Hotel Hilton
- Kuala Lumpur, Malaysia
- 6:00 PM to 9:30 PM
Event Overview
As digital transformation accelerates across the region, IT leaders are under pressure to deliver faster, smarter, and more scalable services. From rising service expectations to critical talent shortages, the landscape of ITSM is evolving rapidly.
Join a closed-door bespoke event for Senior IT, DevOps, and digital transformation leaders to explore how AI and strategic staff augmentation can elevate your IT service delivery. Hosted by enreap – Atlassian Platinum Partner, this interactive session will combine real-world insights, proven solutions, and peer exchange.
What you’ll gain from this session:
How JSM leverages AI to boost service efficiency
Use of generative AI for ticketing, reporting, and knowledge management
Solving ITSM and DevOps talent gaps through staff augmentation
Peer discussions on challenges, tools, and future-ready strategies
Evening Agenda (Tentative)
Time
Session
7:00 – 7:15 PM
Arrival & Welcome Refreshments
7:15 – 7:30 PM
Introduction to enreap and Our Regional Ecosystem
7:30 – 7:45 PM
Trends in ITSM: Challenges, Adoption, and Opportunity
7:45 – 8:10 PM
The Evolving Role of AI in ITSM: Rovo, Automation, and JSM
8:10 – 8:20 PM
Open Floor Discussion & Q&A
8:20 – 9:30 PM
Networking & Dinner
Speakers
Why attend?
- Strategic Insights: Learn how leading organizations are integrating AI into ITSM.
- Regional Focus: Explore region-specific success stories and implementation models.
- Talent Solutions: Understand how expert augmentation supports agile service delivery.
- Meaningful Connections: Network with fellow CIOs, CTOs, and IT Heads facing similar challenges.
About enreap
We are a partner in our client’s digital transformation journey. We enable them to achieve “Operational Delivery Excellence” by leveraging our proficiency across various enterprise software platforms. We help their teams realize optimum productivity by envisioning and executing technology-enabled operations strategies.
Over the past 12+ years, we have worked with 600 enterprises worldwide across various industry verticals such as retail, IT/ITeS, BFSI, healthcare and pharma, and more. We are excited about the future as we work towards the vision of becoming a Global Thought Leader across collaboration, software delivery, IT, and business support practices and set new benchmarks in Operational Excellence.
We are Atlassian Platinum Partner in India, Singapore, UAE, and USA